Faq

Last updated: 3 November 2025 

How can I request a refund or return? 

You can find all details in our Shipping & Returns Policy and Terms of Service. Please follow the outlined procedure there to request a return or refund. 

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How should I care for my purchased items? 

Each product includes detailed care instructions under the General Information section on its product page. Please follow these guidelines to maintain your item in the best possible condition. 

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Why does every object look different? 

Every item we offer is handcrafted, which means that no two pieces are exactly alike. Natural variations in colour, texture, and form make each piece unique. 

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Do you ship internationally? 

At the moment, we only ship within Belgium. 
However, if you’re located abroad and interested in an item, please contact us via our contact form — we’ll do our best to find a suitable solution. 

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What payment methods do you accept? 

We currently accept the following payment methods: 

  • Credit cards 

  • Bank transfer 

  • Apple Pay 

  • Google Pay 

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Can I receive an invoice for my order? 

Yes. If you placed your order online, simply send us an invoice request through our contact form, and we’ll provide it as soon as possible.